Refund policy

Refund, Return & Cancellation Policy – SkinBloom

Refund & Return Policy
At SkinBloom, we stand by our commitment to offer premium, all-natural skin care solutions. We believe in clear and honest policies, so please review the following details regarding refunds, returns, and cancellations.
Allergic Reactions
Your health and safety are paramount to us. Should you experience any allergic reaction from our products, please stop using them immediately and consult a healthcare professional. Reach out to us at support@yourskinbloom.com with detailed information and any supporting images. Each case will be evaluated individually, and we may offer a refund or store credit at our discretion. Please review the ingredient list before use, as SkinBloom cannot be held accountable for personal allergies or sensitivities.

60-Day Satisfaction Guarantee
We appreciate that every customer’s experience is unique. That’s why we offer a 60-day satisfaction guarantee. If you are not happy with your purchase after following the proper application instructions, you may request a refund. In such cases, the refund will be processed after deducting a 20% processing fee and shipping fee with track and trace.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we are not liable for any lost or damaged returns.

Refund Options
• Partial Refund: Refunds will be issued to the original method of payment.
 • Store Credit/Exchange: Alternatively, you can opt to receive store credit or exchange the product for an item of equivalent value.

Chargeback Policy
Before opening a dispute, please email us directly at support@yourskinbloom.com. We typically respond within 24 hours with a fast resolution.

Opening a dispute can delay the process by up to 90 days and adds unnecessary fees for both of us.
We're here to help whether your product arrived damaged or your order hasn't arrived yet.
If a chargeback is initiated, the refund process will be paused while the matter is under formal review, in compliance with banking and payment regulations.

Damaged or Incorrect Items
Should you receive a product that is damaged or not what you ordered, please contact our customer support at support@yourskinbloom.com within 48 hours of receiving your order. Provide the following:
• Clear photos of the damaged or incorrect item
• An image of the shipping label
• A picture of the overall packaging (if available)
After reviewing your submission, we will arrange a replacement.

Order Cancellation Policy
Orders can only be cancelled before shipping details are provided. Once your order is dispatched or tracking information is shared, cancellations are no longer possible. To request cancellation, please email us immediately at support@yourskinbloom.com with your order number.

Subscription Cancellation Policy
For your subscription services with SkinBloom, please note the following guidelines:
• Notification Period: Cancellation requests must be made at least 14 days before the next billing cycle.
• How to Cancel: Submit your cancellation request via email to support@yourskinbloom.com including your full name, subscription ID, and an optional reason for cancellation.
• Refund Eligibility: Requests made within the 14-day window prior to the next billing cycle will be implemented in the subsequent cycle and might not qualify for a refund.
• Automatic Renewals: Subscriptions renew automatically unless cancelled as per our policy. Customers are responsible for managing their subscription status.
• Store Credit/Exchange Option: Alternatively, you may choose to convert your subscription into store credit or exchange it for another product of equal value.

For any further questions or assistance, please contact our team at support@yourskinbloom.com.

Last updated: 04/04/2025